Online reviews: boon and bane

According to online reviews Eastern European hotels seem to be meeting or exceeding guests´ expectations most often. Cleanliness and location tend to be anywhere rated most highly, including Zurich. Five star hotels are likely to be better at responding to feedback than 3- and 4-star hotels. Cape Town is leading in overall online reputation. Responding to reviews is only the beginning. These are findings of PwC´s study “Online reputations – why hotel reviews matter and how hotels respond”.

You can find the study “Online reputations – why hotel reviews matter and how hotels respond” here.

If you have any further questions please contact me.

Swiss Retail in the Age of Disruption – Total Retail Switzerland 2015

_MG_0210Digital disruption has taken hold of the retail sector. In light of this, for the third consecutive year PwC has asked Swiss consumers about their shopping preferences. Our discoveries are noteworthy.

  • The Swiss are ordering online less frequently. Consumers say they making fewer purchases online than in previous years. For specific product categories such as groceries, they even seem to be returning to brick and mortar retail.
  • New segments are embracing digital. Silver surfers are growing increasingly interested in e-commerce and online social activity. And unlike Digital Natives, this demographic has the purchasing power to make a large impact on Swiss e-commerce.
  • Swiss brands are failing to embrace consumer engagement. Though many retailers maintain brand pages on social media, two-way interaction between customers and retailers in Switzerland has not taken off. Shoppers do not believe that their voices are being heard – and because of this, social media is not yet a major part of the Swiss customer experience.
  • Mobile commerce is yet to gain popularity. Though mobile use is booming, market players have been slow to reap the benefits of this development. Consumer interest in mobile commerce is low. This is largely due to meagre service offerings, which fail to convince consumers who are wary of privacy concerns.

These are some of the key findings of PwC Switzerland’s third annual Total Retail Report. This year’s publication is digital and allows you to export and play around with PwC data on consumer preferences. Visit our website to find out more. You’re in for a fascinating and stimulating experience!

If you have any questions, I’m happy to hear from you.

“Gilded Age” 2.0 – Billionaires Study 2015

billionairesBillionaires: Master architects of great wealth and lasting legacies

The majority of today’s self-made billionaires have built their wealth – totalling over USD 3.6 trillion – within the last two decades. Within Europe about half of all billionaires come from the consumer industry. The new UBS and PwC “Billionaires” study also shows that Asia is on the road to becoming the billionaire hub of the future.

Find out more about the study here.

A different energy future

14th PwC Global Power & Utilities Surveyenergy

We are witnessing considerable disruption in the power sector arising from a combination of policy, technological and customer change. It’s creating a transformation in how we think about, produce and use electricity. In some parts of the world, disruption is already taking a strong hold. In other parts of the world, it is just beginning. It comes on top of the already considerable existing challenges companies face in providing energy security, affordability and sustainability.

The PwC Global Power & Utilities Survey goes to the heart of boardroom thinking in utility companies across the globe. In this, our 14th edition, we look at the major changes facing the sector as it gets to grips with the prospect of a very different energy world ahead. We look at the way companies expect their markets and business models to change in the period to 2030 and get their viewpoint on the outlook for the energy trilemma and risks facing them in the short term. For many, the current way of doing business is at stake and survey participants give their insight on what operational changes lie ahead and whether the future will bring success or failure.

Read more here.

Capital Markets 2020: Will it change for good?

We believe that capital markets in 2020 will look very different than they do today. Based on Capital marketsfeedback from clients, many have gloomily predicted a shrinking capital markets landscape, overregulation and the fall of traditionally powerful financial centres such as London and New York. However, we have a different vision for 2020 – one of a new equilibrium. This new equilibrium consists of a traditional financial axis of power further solidifying their positions at the top and the world seeking stability and predictability in the context of riskier and more uncertain geopolitical situations. In addition, much of the landscape where financial institutions operate will change significantly. This change will come from economic and government policies, innovation, operational restructuring, technology, from smarter and more demanding clients, companies harnessing powerful data and from continued growth of the shadow banking system.

Read more here.

Room for growth

room for growthEuropean cities hotel forecast for 2015/16

European cities hotel forecast 2015 and 2016 analyses trading trends and gives econometric forecasts for 20 cities, all national or regional capitals of finance, commerce and culture. This year, in addition to the economic and travel outlook, we also look at some thought provoking predictions for 2015 and their potential impact on hotels; as well as the impact of strong hotel trading on the deals outlook in Europe.

Click here to download the forecast.

Please contact me if you have any further questions.